Laura from Maryland

We are sending this Email in reference to the work done by your company. From the start Bill Royston came and gave an excellent outlay on what was to be done. He was  polite, engaging, and thorough in his presentation. The workers were courteous  and efficient in their job.

We would would like to thank you for a job well done and to recommend your company to any of our friends.

– Mr. Zaid Muhammad and Ms. Laura Quinn

Jeff from Upper Marlboro, Maryland

I would like to thank All-Pro Services for the work performed at my property.

On Sunday night, I received a call from my renters that the carbon monoxide alarm had gone off and they had called the fire department. The fire department turned off both the hot water and the boiler. I called you all that night.

I received a call from All-Pro Monday morning and met Rick at the property 8:30 that morning. It was important for me to get the heat back on as soon as possible for my renters. Rick assessed the problem with me and gave me his recommendations. I agreed with his assessment and he stated the work would begin on Tuesday or maybe that day if possible.

I am glad to say the work began that day and the work was completed Tuesday evening. I have worked with Rick before and he has always been professional and that I appreciate.

The bottom line is that I would like to thank All-Pro and especially Rick and his crew for getting the property heat again and my renters warm. I will continue to use All-Pro and will recommend you to my friends and neighbors.

– Jeff Wynn

Richard from Silver Spring, Maryland

I am writing to inform you that I was very pleased with the service rendered by your technical team last week. Led by Roy, the lead technician, Rickey, Kevin, and Eric were tasked with installing a Trane A/C and Heating unit at my home.

They worked for several hours and cleaned up their work site, were very courteous, and worked well together. Roy also took some time at the end of the job to explain how the thermostat worked.

All in all, I am very satisfied with the services rendered and would recommend All-Pro Services to others.

– Richard Sassoon

The Jackson-Pratt Family from Maryland

Employees are a reflection of management and All-Pro illustrates the results of profound leadership. You deliver exactly as your name states, complete, first-rate service, that includes courtesy, great work and exceptional customer service.

Thank you for sending a skilled and experienced team on December 3, to install our residential water-heater. Thomas and his helper arrived when promised, quickly assessed the situation, timely installed the heater and all its components, explained how to operate the controls, then swept, removed all debris and left their work area neat. A job well done!

Your customers appreciate what you do to help us keep our homes livable. It is wonderful to have hot water again, thank you all.

– The Jackson-Pratt Family

James from Washington D.C.

All too often service companies only get letters of complaint. This one is different. I recently had a problem with the damper on my boiler which you folks installed several years ago. Shortly after placing a call for service, your technician Tom Crowley showed up at my front door.

Without going through unnecessary details, I would like to commend Mr. Crowley to you for his professionalism, honesty, communication, and problem solving skills. He went straight to work, identifying the problem and clearly communicating the solutions available to me. Within a very short time I had my heat back.

Having worked with the public for many years, I know that good work is rarely acknowledged by those on the receiving end of those services. Tom exhibited a professional manner and attended to his work thoughtfully and carefully. He also explained the consequences if the work was not done correctly. This homeowner appreciates that effort.

– James A Hoopes

Marilyn from District Heights, Maryland

My Mother, Tena Milazzo, asked that I write to you on her behalf to express her deepest appreciation for the kind gesture you showed her by replacing her malfunctioning air conditioner unit at no cost to her. For nine days she experienced problems with the air conditioner cooling system. The source of the problem was finally diagnosed by your expert technicians Rick and Tom as an assembly flaw inside the unit. Repair of this flaw required that a new coil be installed. As a new coil would have to be ordered and its installation would not be completed for several days, you took it upon yourself to bring a brand new unit for Rick and Tom to install. You showed true compassion as you did not want my 93 year old mother to ensure another day without air conditioning during a record setting heat wave. Your exemplary customer service, and the timely completion and excellent workmanship by Rick and Tom, restored our confidence in your company.

– Marilyn Milazzo Monahan (Download PDF of this letter)

Clyde from Takoma Park, Maryland

A couple of months ago one of your crews replaced a dragon (1930s vintage coal fired/oil fired boiler that weighed 1600 pounds) in my basement with a little green lizard gas boiler. What a relief not to be awakened at 3:00 AM with a dragon roaring loud enough to shake the house. The efficiency and quietness of the lizard in comparison to the dragon is almost immeasurable.

As for the crew that did the work, I have never seen a more efficient hard working and totally capable group of people anywhere. It has been my great experience to have worked with a wide variety of people and I have never seen any group that worked together better than these men. Each man knew his job and how it related in sequence to the other task to be performed and he automatically and immediately did what was was necessary to continue the progression of the work. That they dismantled the dragon, removed it, cleaned up, got the water back on and had heat in the house in one day astounded me. The men that made this crew are indeed pros. They worked together like clockwork and were I in need of any of their skills I would not hesitate to engage any of them to do the work.

The fact that you found a quality boiler that came with a rebate which saved me a considerable amount of money is also very much appreciated. If I am ever in need of any of your type of services I will certainly call you first. I would not hesitate to recommend your company to anymore and would be glad to do so.

– Clyde Rippy (Download PDF of this letter)

Other Reviews

Install a New Weil-McLain Gas Fired Boiler / Hot Water Heating System

If you need a new heating/cooling system, call All-Pro services and talk to Bill. Don’t waste time calling anybody else. If you want a quality product, service, and installation that is second to none, call All-Pro Services. If you have very high expectations, and want those expectations met, call All-Pro services. From my research on product information, customer and technical reviews, I have concluded that the mark of excellence is in your technicians, so I would like to thank mine: thomas, Danny, Dennis. They were on time, they were courteous, considerate, friendly and professional. The winner is All-Pro Services. 5 Star Rating Carolyn J. – Washington, D.C

Install a New Trane/Unico Central Air Conditioning System

We chose to work with Tom and All-Pro for a large project installing a brand new whole-house Unico high velocity system in our 100-year-old DC townhouse. Overall, we are very happy with the work. The system is running great. Installation was done within a week and the workers in the home were all courteous and knowledgeable. They did a particularly good job of cleaning up after themselves each day, which we appreciated. While we paid a premium in price compared to other quotes we received, we’re very pleased with the work and would recommend Tom and All Pro to others with similar needs. 5 Star Rating Eric M. – Washington, D.C.

Install a New Trane Central Air Conditioning System

It has been a long time since I’ve had an experience with a contractor that was as good as the experience I had with All-Pro. They were wonderful. From my first contact with them, they were everything that I could ask for. They came to my house the same day I first contacted them to give me a bid. Their pricing was extremely competitive and their products were the highest quality. When we selected them, the installation was fast and their technicians were professional. If I had a friend that needed HVAC work, I would give them All-Pro’s number in a heartbeat. 5 Star Rating Dustin N. – Annapolis, MD

Install a New Burnham Gas Fired Boiler / Hot Water Heating System

The service was excellent. The workers were well trained and very informative. They went over everything they did and showed me how the new broiler and digital thermostat worked. I would recommend their services to all my friends. Thanks so much. 5 Star Rating J. Thomas – Washington, D.C.

Install a New Trane Gas Furnace / Forced Air Heating System

They were very prompt and quickly accommodated my HVAC request before the MEA/Pepco rebate program expired. They were knowledgeable, courteous and overall did a fine job. I strongly recommend this company. 5 Star Rating Matthew W. – Rockville, MD

Install a New Trane Electric Heat Pump / Air Conditioning System

Called on a Saturday, rep was at my home on Monday (a holiday no less), my furnace and heat pump were installed by Wednesday. I couldn’t ask for more responsive, professional, courteous service from this team. They demonstrated that they cared about delivering quality products and service from installation to maintenance without making me feel like a number in a queue like some of the larger companies from which I obtained bids. Also, I like the honest – no nonsense, straight shooter approach that Bill has! 5 Star Rating Lisa H. – Lanham, MD

Install a New Burnham Gas Boiler / Hot Water Heating System

We could not have asked for A Better Contractor. The professionalism, service and work ethics were superb. We expected our job to take two days and it was finished in one day. The workers worked an extremely long day to get the job done in one day so that we would not be without water for two days. We cannot thank them enough for their consideration of us and we highly recommend them. Many thanks again. Bob and Brightsie. 5 Star Rating Brightsie S. – Arnold, MD

Repair or Service a Central Air Conditioning System

The technician was able to figure out the problem very quickly and fix the problem. Also followed up with us to make sure everything was working fine. Will listen to your questions and answer in a friendly manner. Great work… thanks for fixing my A/C. 5 Star Rating Krishna C. – Beltsville, MD

Install a New Trane Central Air Conditioning System

All-Pro Services were professional and completed their job in a timely manner. I would recommend this company to others. 5 Star Rating Ginger B. – Hyattsville, MD

Repair or Service a Central Air Conditioning System

The technician was very prompt and knowledgeable. I really appreciate the fact that he was able to come out immediately and fix my A/C. 5 Star Rating Darrell J. – Oxon Hill, MD

Install a New Lennox Signature 80 Gas Furnace / Forced Air Heating

These folks were terrific and professional. The sales representative spent time reviewing the process and answered all of the questions I had. I had my furnace and A/C replaced and had the A/C moved from the ground to the roof so it required some extra work with running piping up through 2 floors. All was done correct and amazingly they were done in 2 days. Would definitely recommend. 5 Star Rating Jane L. – Washington, D.C.

Install a New Trane Gas Furnace / Forced Air Heating

All-Pro was terrific — highly responsive, knowledgeable sales representative and a trouble-free installation — good price, clear proposals, next-day installation, completed on time with no mess left behind. We were impressed and would recommend All-Pro to anyone. 5 Star Rating G. L. – Washington, D.C.

Install a New Weil-McLain Gas Fired Boiler / Hot Water Heating System

“Don’t waste time calling anybody else! If you want a quality product, service, and installation that is second to none, call All-Pro-Services.” 5 Star Rating Carolyn J. – Washington, D.C.